MERROW RESIDENTS' ASSOCIATION   your community voice for over 35 years

P R E S S     R E L E A S E

25th June 2009

New email support service from FamilyLine Surrey –

Local free telephone helpline FamilyLine Surrey is launching on the 1st July 2009 a brand new email support service ( to enable them to support many more families in Surrey. This new service is aimed at family members who prefer online sources of help or are unsure about talking to a telephone helpline. The new service will allow ‘family members’ to email their concerns to FamilyLine Surrey in confidence and get an email reply offering support and encouragement to deal with their problem. Our database of national and local organisations can also provide opportunities to signpost for further help.

FamilyLine Surrey has been offering a free confidential helpline since 1994. This new email support service ( will offer help to families who find coping with life’s challenges while bringing up children and teenagers a difficult one. When a break up is occurring, children are being bullied, redundancies or money worries appear many parents find they don’t know where to turn and end up feeling isolated and alone. FamilyLine Surrey is here to listen, help and support all family members.

Jeff Travis Chairman of FamilyLine Surrey said “We see this new service as a natural progression to the great help we already provide and hope that it will enable us to reach even more families in Surrey”.

If you would like to contact us for support please use the webform on our website or email or alternatively call our helpline on Freephone 0808 800 5678. We are open Monday to Friday between 10.00am and 7.00pm and all calls and emails to us are confidential.

If you would like more information about FamilyLine or are interested in making a donation or volunteering then please call the admin line on 01306 743 233 or alternatively you could visit our website at

FamiyLine Surrey is a registered charity – number 1037462