MERROW RESIDENTS' ASSOCIATION  your community voice
FamilyLine Press Release

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WHO ARE FAMILYLINE?
FamilyLine is a free, confidential, anonymous helpline offering a listening service and support from trained volunteers in a safe, non-judgemental environment. Open to calls from any member of the family our callers are often experiencing serious problems that not only affect their own emotional well-being, but also the state of their family members too. Calls range from issues of fear and abuse to depression, isolation, bereavement, divorce and custody.
Our helpline volunteers listen and support the caller emotionally alongside working with them to consider the available options for next steps or resolution. FamilyLine empathises and encourages callers to understand their problems, exploring how they are being affected by them and supports the caller on the path they choose to take, without fear of being judged. We have no criteria for age, gender or ethnic origin that would stop a caller receiving support, and our helpline is free from all landlines and most mobile providers.

WHAT DO FAMILYLINE OFFER?
Free telephone or email support. Our trained volunteers listen in a non-judgemental, safe environment, focussing on the emotional well-being of the caller. We accept calls from those who need regular support for an on-going situation or callers who just need encouragement at that particular time.

WHAT DO FAMILYLINE OFFER TO PROFESSIONALS AND OTHER SUPPORT ORGANISATIONS?
FamilyLine offer signposting for professionals through their database of over 700 local and national organisations, this can be accessed through the free helpline. If you work with a team of people, FamilyLine may also be able to come along to a team meeting or training session to talk about what we offer and how we can support you and your clients.

WHEN DO FAMILYLINE OPERATE?
FamilyLine’s telephone helpline is staffed daily from 9am to 5pm Monday to Friday. The email support service is available 24hrs a day, but responses are confined to office hours Monday to Friday.

HOW DO I CONTACT FAMILYLINE?
Free phone 0808 800 5678
help@familyline.org.uk


Click here for FamilyLine Printable Leaflet